Welcome to Sweaty Bety’s FAQ section! We’ve compiled answers to the most common questions about our effortless styles, seamless shopping experience, and global delivery. Can’t find what you’re looking for? Our Miami-based team is always happy to help at [email protected].
About Our Products
What types of clothing does Sweaty Bety offer?
We specialize in contemporary essentials including dresses, jeans, knitwear, shorts, sportswear, and t-shirts – all designed for effortless style with premium comfort.
What makes your clothing unique?
Our collections feature buttery-soft fabrics and luxurious knits, carefully curated for those who value both style and comfort. Each piece is hand-checked by our Miami team to ensure quality.
Do you offer plus sizes or petite options?
Currently we focus on standard sizing that flatters most body types. Our knitwear and dresses are designed with stretch for comfortable fit across sizes.
Ordering & Account
How do I create an account?
You can create an account during checkout. Future purchases will be quicker and you’ll be able to track order history.
I forgot my password – what should I do?
Use the “Forgot Password” link on our login page. You’ll receive email instructions to reset it securely.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days). Email [email protected] immediately with your order number – we’ll try our best to accommodate changes.
Shipping & Delivery
Where do you ship?
We ship globally (excluding some Asian and remote regions) to bring our effortless style worldwide. Our Miami team handles all international logistics.
What are my shipping options?
Standard Shipping ($12.95 USD): Via DHL/FedEx – 10-15 business days after processing
Free Shipping: Orders over $50 via EMS – 15-25 business days after processing
How can I track my order?
You’ll receive a tracking number via email when your order ships. Follow your package’s journey right to your doorstep!
Are there additional customs fees?
International orders may be subject to local duties/taxes. We’ll notify you if additional information is required for customs clearance.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn with tags attached. Contact our customer care to initiate the process.
How long do refunds take?
Refunds are processed within 5 business days after we receive your return. The timing depends on your payment method (3-10 additional business days).
Do you offer exchanges?
Currently we process returns only. For a different size/color, please place a new order after receiving your refund.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to bank authorization issues. Contact your card issuer or try an alternative payment method like PayPal.
Contact Us
Still have questions? Our Miami team is here to help!
Email: [email protected]
Address: 4976 Steve Hunt Road, Miami, US 33169
Happy styling!
The Sweaty Bety Team